YOUR ORDER SO FAR
Zen Den Candles works with payment partners and credit card providers to detect & prevent unauthorized charges or fraudulent orders.
All remedies will be pursued against willful misrepresentations of any kind intended to avoid payment.
(Request for Refund / Replacement)
If tracking indicates successful delivery of a package that you have not received - or if it shows an excessive delay - please report the problem on the form below so that we can initiate an investigation and re-ship as necessary.
Damaged or Defective Items
We take great care packaging items for shipment - but if any damage is found on arrival - please advise us with the form below (within 7 days of receipt) so a replacement can promptly dispatched. Please take pictures of the damaged product and shipping box if compromised.
Likewise, if any item that you receive is not what you ordered or you are missing an item - please advise within 7 days of receipt - so that a replacement or refund can be promptly dispatched.
Returns (other than shipping damage or incorrect product as above)
Our general return period is 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer any refund or exchange. To be eligible for a return, the item must be returned in the same (unused) condition as received. It should also be in original packaging. Candles must be "unburned" and "unlit". If approved after submitting the form below, we will provide you with a Return Authorization and detailed shipping instructions.
Please complete and submit information below(All fields are required)
Thank you again from Zen Den Candles.We can be contacted by email at firstname.lastname@example.org
We are active on Social Media - and encourage you to visit, follow & share your experiences with us.
We are proud of every candle we make.
Our goal is for you to be happy with your purchase and to proudly share and recommend your experience with our candles (and our company) to friends and family.
We promote research, industry standards & best practices related to candles and candle safety.
© 2021 Zen Den Candles (Canada)