ORDER FOLLOW-UP

(Request for Refund / Replacement)

Lost Shipments

If tracking indicates successful delivery of a package that you have not received - or if it shows an excessive delay - please report the problem on the form below so that we can initiate an investigation and re-ship as necessary.

Damaged or Defective Items

We take great care packaging items for shipment - but if any damage is found on arrival - please advise us with the form below (within 7 days of receipt) so a replacement can promptly dispatched. Please take pictures of the damaged product and shipping box if compromised.

Incorrect Product

Likewise, if any item that you receive is not what you ordered or you are missing an item - please advise within 7 days of receipt - so that a replacement or refund can be promptly dispatched.

Returns (other than shipping damage or incorrect product as above)

Our general return period is 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer any refund or exchange. To be eligible for a return, the item must be returned in the same (unused) condition as received. It should also be in original packaging. Candles must be "unburned" and "unlit".  If approved after submitting the form below, we will provide you with a Return Authorization and detailed shipping instructions.


Please complete and submit information below
(All fields are required)

If approved, would you prefer a Replacement or a Refund?"

Thank you again from Zen Den Candles.
We can be contacted by email at info@zendencandles.com